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Customer Service
Customer Service
An O&R Customer Service Representative

How May We Help You?

To report a gas leak, Orange & Rockland's or PCL&P's gas customers should call our Gas Emergency Hotline, 24 hours a day, seven days a week, at 1-800-533-5325.

If you and your neighbors have lost power, report it by calling our toll-free number at 1-877-434-4100.


 

 

The Convenience of Self Serve...

Whether it's 2:00 in the afternoon or 2:00 in the morning, you can make a service request, update your account information, submit a meter reading, and more — with one of our easy-to-use online forms.

Enjoy the same convenience with My Account, where you can do things like check your account balance, pay your bill online, view past bills, view your billing history, and enroll in Automatic Bill Payment.

   
Answers to Your Questions

In Ask Us a Question, you'll find answers to many frequently asked questions.

Of course, our knowledgeable Customer Service Representatives are always more than happy to help you with a question, a problem or a service request.