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Customer Service

About Metering
Meter Readings

Who owns the electric and gas meters?
How often do you read the meter?
How will I know when the meter will be read?
I missed the meter reader, but I want my next bill to be based on an actual meter reading. What can I do?
How accurate are your meter readings?

Reading Your Own Meter
How do I read my own meter?
Employee Identification
If someone knocks on my door, how can I make sure that person is really your employee or contractor?
What should I do if I ask for identification but the person at my door cannot produce a color I.D. card with the O&R symbol?
Energy Theft
What are energy thieves?
What's the harm in energy theft?
What are some signs of possible energy theft?
What should I do if I suspect energy theft?